Cancellation and refund policy

Cancelling a subscription

• You can cancel at any time by emailing support@spoorfox.com from an account owner’s address, or through the billing portal.
• Monthly plans end at the end of the current month. Annual plans end at the end of the paid year.
• You keep full access until the end date and can export your data during that time.

Trials

Trials are free. If you do not continue after the 14 day trial, the subscription ends and nothing is charged.

Refunds

• Subscription fees are paid in advance and are not refunded for the remaining part of a period after cancellation.
• If you are charged in error, for example twice for the same period, we refund the incorrect amount in full.
• If the service is unavailable for a significant part of a billing period because of a fault on our side, contact us and we will credit or refund a fair share of that period.
• AI credit packs are not refundable once credits have been used. Unused credits from a pack bought in the last 14 days are refunded on request.
• Refunds go back to the original payment method, usually within 5 to 10 business days.

Plan changes

Moving to a larger or smaller plan takes effect immediately. The difference for the rest of the current period is prorated and settled on your next invoice.

After the end date

We remove your SpoorFox environment after the end date and keep a final backup for 90 days, as described in our terms of service.

Questions

Email sales@spoorfox.com about billing, cancellation or refunds.